Terms & Conditions

You may normally cancel your order (once accepted by us) for any reason up to the point of the design, alteration or repair being commenced. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days. 

If we have purchased fabric / materials for a bespoke project – we will not refund the cost of these materials plus a £100 additional deposit for accepting our design quote.

    • We warrant that the Products that We supply will materially comply with the main characteristics stated in their Product description on the Website (including the brand, colour, measurements, style and material of the Products) (the “Description”) or given by INNA Voronova in person. Please note that Colours and appearances of Products and Artwork on computer, tablet or mobile device screens may vary slightly and may not accurately reflect the Products or the Artwork delivered. Any slight variations in the colour of the Products (including slight variations in the colour of Artworks) will not count as a material deviation from the Description.  
    • If You are not happy with the quality of a Product, feel that there is a fault with a Product, or believe that a Product does not materially comply with its Description, please contact report immediately to inna@inna-voronova.co.uk or by submitting an enquiry on the ‘Contact Us’ form of the Website. We will inspect the Product and if We accept that there is a default, fault or material variation from the Description We will either replace it or refund the full purchase price for the Product (excluding any delivery charge and Your cost of returning the Products to Us). Your right to a refund or replacement will be conditional on the defect or fault not having been caused by usual wear and tear, deliberately or accidentally, or by Your negligence and that the Product has not been misused, altered or repaired without Our approval and is subject to You returning the Product to Us within a reasonable period. 
    • If, on inspecting the Product, We find that there is no defect, fault or material deviation from the Description, Your right to receive a refund is limited to Your legal right to cancel as set out in clause 1 above. We will contact You to let You know if this is the case and You will be required to collect the Product or pay for Us to re-deliver the Product. 


    • Any refund or replacement under this clause 8 will be issued as soon as possible and in any case within 30 (thirty) days of You returning the Product to Us. 
    • Whenever You return a Product to Us because You believe it is faulty, defective or does not comply materially with its Description We ask that You do so either by recorded delivery or courier so that You have proof of posting. We will not be responsible for any Product that is lost or damaged in the post. 

Inna Voronova carries out a wide variety of designs, alterations and repairs to garments. Please note the following conditions before placing an order: 

2.1  Shrinkage – if the garment you require altering is new we advise you to follow the care instructions on the garment (cotton, wool or linen) and we recommend you wash them for shrinkage before any alterations are carried out. 

2.2  Clean or washed – please ensure that garments are either freshly laundered or dry cleaned before they are presented for repair or alteration. 

2.3  Pinning & Measurement – We offer a free pinning service which will be carried out by a trained member of our team. We do not accept responsibility for errors where pinning or measuring has not been undertaken by a member of staff. 

2.4  Cutting & Sewing – alterations will be carried out using methods of cutting and sewing as per our company standards unless and otherwise stated by the customer in writing. 

2.5  Dry Cleaning – all items requiring dry cleaning must have labels attached detailing the material composition of the garment and cleaning instructions. 

2.6  Bridal & Formal – we strongly advise that when having garments altered, particularly wedding and formal wear, that the lingerie and shoes that are to be worn with the garment are worn during fitting 

3.1  All prices on our marketing materials and websites are indicative prices and are accurate at the time of publication. 

3.2  Each order will be priced individually by the Sales Assistant or Inna Voronova. 

3.3  Where the order is very complex you may be given an estimate based on the number of hours required to complete the order, this estimate can be subject to change without prior notification although the Inna Voronova will endeavour to keep you informed of any changes. 

3.4  If you are not satisfied with the price quoted, you must discuss it with the Sales Assistant or Inna Voronova prior to any work being started. We do not retrospectively negotiate our prices once the work has been started and/or completed. 

3.5  We accept payment by credit/debit card or in cash. We accept bank transfers for work exceeding £500. We currently accept Visa, Mastercard, Delta, Solo and Switch. All transactions are shown in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. 

4.1  When placing your order you will be advised of your collection date/time, please be advised this is an estimate and subject to change without prior notification. 

4.2  You will receive an SMS message to advise when your order is completed and ready for collection. We can deliver for a £10 delivery fee within 20 miles of Harpenden. 

4.3  Unclaimed garments will be given to charity if not collected within 90 days of the due date and time on your ticket. 



 “to create beautiful designs at every day prices. The best should be accessible to all – customized precisely to your needs.”

Trials only by appointment
Store opening hours:
Mondays by appointment
Tuesday to Saturday from 10:30 to 19:00 without interruption

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